Get in touch · WhatsApp is fastest.
All orders and questions run on WhatsApp. Include your country ZIP in the first message if you want a shipping quote right away.
Reply times
WhatsApp: ~30 minutes during Guangzhou (China) business hours (9 AM – 8 PM CST). Overnight messages answered first thing next morning.
Guangzhou (China) business hours in your timezone:
- Los Angeles (PST) — 5 PM – 4 AM previous day / 8 AM – 7 PM (your day, our next day)
- New York (EST) · 8 PM – 7 AM (your day, our same day)
- London (GMT), 1 AM – 12 PM (your day, our same day)
- Berlin / Paris / Madrid (CET) · 2 AM – 1 PM
- Sydney (AEDT), 12 PM – 11 PM (very compatible timing)
- Mexico City (CST) · 7 PM – 6 AM (your day, our same day)
- São Paulo (BRT) — 10 PM – 9 AM (your day, our same day)
What to include in your first message
For fastest reply, include:
- The brand and model you want (screenshot from the Yupoo album is best)
- Your country + ZIP (for the shipping quote)
- Preferred color if the model has multiple colorways
- Whether this is for a specific date (birthday, event). We prioritize
Languages we handle
English (primary), Spanish (LATAM buyers welcome), basic French. Portuguese and German we handle with translation. Replies may be slightly slower.
What we don't handle here
We don't have an Instagram DM channel. Please don't message accounts claiming to be us on Instagram. We don't accept cold email from resellers looking to add us to affiliate lists. We don't share buyer information with anyone.
💬 Message us now
Reply typically within 30 minutes in Guangzhou (China) business hours.
Talk to us on WhatsAppHow long you'll wait for our reply · by channel and time-of-day
We're based in Guangzhou (GMT+8) with staff on rotation. Most first-time inquiries get an answer within 2-4 hours during our peak coverage window (9am to 11pm China time). Repeat customers with an established relationship often get near-instant responses because our team recognizes their WhatsApp number and prioritizes returning-buyer conversations.
If you're messaging from the US West Coast around evening (Pacific time), you're catching our morning shift. Expect 30-60 minute replies. If you're in Europe hitting us in the afternoon, that's our late evening in China and you might wait 3-6 hours. Middle East and Latin America buyers usually hit us during our morning to mid-day, which is our fastest window.
Telegram channel updates (batch photos, new arrivals) go out roughly twice per week — Wednesday and Saturday evenings China time. If you want to be notified before the public sees new stock, subscribe to the channel and enable notifications. We don't spam. Average 2-3 posts per week.
Email is our slowest channel. We check it once daily (typically 9am China time) and reply within 24 hours. For urgent order questions, WhatsApp is significantly faster. Email is best for detailed inquiries where you want a written record for reference.