Get in touch — WhatsApp is fastest.

Reply times

WhatsApp: ~30 minutes during Shenzhen business hours (9 AM – 8 PM CST). Overnight messages answered first thing next morning.

Shenzhen business hours in your timezone:

• Los Angeles (PST) — 5 PM – 4 AM previous day / 8 AM – 7 PM (your day, our next day)
• New York (EST) — 8 PM – 7 AM (your day, our same day)
• London (GMT) — 1 AM – 12 PM (your day, our same day)
• Berlin / Paris / Madrid (CET) — 2 AM – 1 PM
• Sydney (AEDT) — 12 PM – 11 PM (very compatible timing)
• Mexico City (CST) — 7 PM – 6 AM (your day, our same day)
• São Paulo (BRT) — 10 PM – 9 AM (your day, our same day)

What to include in your first message

For fastest reply, include:

1. The brand and model you want (screenshot from the Yupoo album is best)
2. Your country + ZIP (for the shipping quote)
3. Preferred color if the model has multiple colorways
4. Whether this is for a specific date (birthday, event) — we prioritize

Languages we handle

English (primary), Spanish (LATAM buyers welcome), basic French. Portuguese and German we handle with translation — replies may be slightly slower.

What we don't handle here

We don't have an Instagram DM channel — please don't message accounts claiming to be us on Instagram. We don't accept cold email from resellers looking to add us to affiliate lists. We don't share buyer information with anyone.